Terms & Conditions
Return for exchange or refund will be allowed only within 14
calendar days from the date of receipt. All authorized return merchandise must
be unused and in its original saleable packaging. No return or exchange on
merchandise that shows signs of having been installed, mounted, scratched, or
defaced will be allowed.
RETURN AUTHORIZATION NUMBER must be issued before any
returns can be made. We will not accept any returns without this number. Please
write this number clearly on the outside of the returning package and tag the
item(s) inside with your name and R.A. number. All returns must be received by
NightHawkers, within 10 calendar days after the R.A. number has been issued. The
Return Authorization Number does not imply a replacement or refund, but only
that we will inspect the merchandise based on your claim. Returns must be sent
freight prepaid and insured by you. Original shipping and handling charges are
not refundable. A photocopy of your invoice showing the invoice number must
accompany your return along with a written explanation and a contact phone
number where we may be able to reach you. It is the responsibility of the
customer/installer to verify the correctness of size and application of the
parts before installation. All approved refunds will be paid by either Company
Check, credit Card Credit, or Account Credit, all to be determined by
NightHawkers. A 20% restocking fee will be assessed on all authorized returns.
No cancellations, refunds, or exchanges on special order items or custom order
items will be allowed.
Any refused shipments sent back to NightHawkers does not
constitute the right to a refund or credit. It is the customer’s responsibility
to make all arrangements with NightHawkers for the refused shipment. It is
company policy to charge the customer all freight charges associated with the
shipment and a 20% restocking fee.
If an item is not in stock, we will hold a Back Order for you
and ship the item as soon as it becomes available. If we experience a long
delay, we will advise you of that fact. If you do not wish to wait for back
ordered items, we will cancel the items you requested upon receiving
instructions to do so.
Availability of Products:
All items will be shipped according to availability. If items
are not readily available, we will try our best to expedite all orders as
quickly as possible. NightHawkers will not be held responsible for long delays
beyond our control.
Prices, materials, design, specifications, and recommendations
are subject to change without prior notice. All merchandise information
presented in this web site were true and correct at the time of publication.
No warranty whatsoever will be valid if the defect was caused by
customers abuse, negligence, and/or mishandling. All merchandise sold by
NightHawkers is only subject to manufacturers warranty, if any, and are subject
to submission to the manufacturer for approval for repair or replacement of
merchandise. Customer, however, will be responsible for shipping and handling
fees. No labor or inconvenience may be included in any claims.
All merchandise are packed carefully and correctly utilizing a
triple check method before it leaves our facility. Damaged shipments should be
checked in the presence of the carrier.
All claims for damaged or loss to your shipment must be made
with the carrier. Please keep all shipping cartons and packing material for
carrier inspection. NightHawkers will not initiate any claims with the carrier.
Claims for shortage of items or damaged shipments must be made within five
working days of receipt.
All gift certificate sales are final.
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